Customer Service Level 1
Although this level does not have an Apprenticeship framework, is it something you may wish to consider if you are looking at starting on our Foundation Learning programme.
All of us enjoy the experience of good customer service if we feel that the person serving us really wants to create the right impression, respond to us and give us good information. If you want others to know how good you are with customers, this qualification could be the right start for you! Customer service isn’t just about retail; delivering good quality customer service is something any organisation expects of its team.
Course Content
The EDI level 1 Certificate in Customer Service covers a wide range of units covering numerous duties when dealing with customers including:
- Dealing with customers face to face, over the phone or in writing
- Recognising and dealing with customer queries and problems
- Processing customer information
Learning Methods
You will learn through: Your place of work, directed study using resources from our e-portfolio as well as receiving guidance and support from one of our Learning Advisors.
Assessment Methods
For this qualification knowledge and practice is assessed using evidence generated by you undertaking your normal work duties. Methods of assessment can include observation, discussion, looking at documentation, testimony and personal statement.
Progression Opportunities
You could progress to Customer Service Apprenticeship which consists of:
- EDI Level 2 NVQ Certificate in Customer Service
- Functional Skills English level 1 or Key Skills Communication at level 1
- Functional Skills Maths level 1 or Application of Number at level 1
- EDI Level 2 NVQ Certificate in Customer Service (Technical Certificate)
