06 Feb 2012

Customer Service Advanced Apprenticeship

This Customer Service Advanced Apprenticeship steps up a gear from the Apprenticeship in that it looks at your ability to carry out some management duties.  This could be supervising a team or a process, monitoring complaints or developing a team.  The vocational award at level 3 offers some units at level 2; recognising that you may still have some routine duties to carry out.  It does however offer units at level 4 too; ideal if you are devising and implementing strategies around customer service. 
 

Components of the Customer Service Advanced Apprenticeship Framework:

  • EDI level 3 NVQ Diploma in Customer Service
  • Functional Skills English level 2 or Key Skills Communication at level 2
  • Functional Skills Maths level 2 or Key Skills Application of Number at level 2
  • EDI Level 3 NVQ Certificate in Customer Service (Technical Certificate)
  • Employment Rights and Responsibilities – completion of a workbook

Learning Methods

You will learn from undertaking real tasks in your place of work, as well as receiving individual support from your Learning Advisor.  

Assessment Methods

You will provide evidence that will show you are able to do your job to required standards. Evidence includes observations, included recorded video observations, witness testimonies, discussions, personal statements and photographs, all of which can be uploaded on to e-NVQ our electronic portfolio.

What’s e-NVQ? 

e-NVQ is a secure online portfolio system. Using e-NVQ means that you no longer have to carry around a folder of paper to prove you can do your job!  e-NVQ is web-based so you can access your evidence at any time, any where with a computer and an internet connection. You and your employer can view your progress and see what you have left to do.  You can submit a wide variety of evidence to show how well you do your job including video clips, sound files, photos and testimonials.

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