Customer Service
All of us enjoy the experience of good customer service if we feel that the person serving us really wants to create the right impression, respond to us and give us good information. If you want others to know how good you are with customers, this apprenticeship could be for you!
Click a qualification below to see more details;
All of the qualifications above include the following sub qualifications that you will undertake as part as an Apprenticeship.
Key Skills in Communication & Application of Number
Key Skills are those skills that are needed in all areas of employment.You will achieve a certificate for a test and a portfolio of evidence, for each key skill. If you have relevant GCSE subjects/grades you may be eligible for exemption from the Key Skills.
Technical Certificate
This will consist of supported self study followed by two on-line multiple choice tests to show your knowledge of customer service. The two units are as follows:
- Deliver customer service
- Provide customer service within the rules
