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To assist in Customer Liaison department printing copy documents, scanning and archiving documents, accurately recording customer documentation, liaising between technicians and customers. Job will progress to dealing with customers on the telephone, face to face, arranging diary appointments and workflow.
Further duties will include assisting the Customer Service receptionist in dealing with peak time telephone calls and reception work.
Hours of work 9am to 5pm Monday to Friday at the company’s branch in Newark.
Apprenticeship will be customer service level 2 at a wage of £100.00 per week.
Whilst it is not expected that the successful candidate will have relevant experience the company is looking for someone with a good telephone manner, reliable, diligent, conscientious with good IT skills in particular with Excel, able to work within a team with a pleasant personality.
To apply please contact jobs@isis-training.co.uk with a current cv attached. No other forms of applying will be accepted.
To assist the credit control department with printing copy documents, scanning and archiving documents, accurately recording customer documentation; compiling customer satisfaction statistics and graphs. Progression available to assisting purchase ledger with reconciliation of statements and taking incoming calls
Hours of work 9am to 5pm Monday to Friday based on the outskirts of Sleaford.
Previous experience not required but the ability to work on own with guidance and a good telephone manner essential. The successful candidate will be reliable, with a pleasant personality, possess good IT skills especially with Excel, and be able to work successfully within a team.
Apprenticeship in Business Administration Level 2 on a wage of £100.00 per week.
Please send an attached cv with covering letter by email to jobs@isis-training.co.uk, no other form of application will be accepted.
This vacancy is in a busy doctors’ surgery in a Lincolnshire market town, the employer is looking for someone with a mature outlook with a commmitment to confidentiality. This is a customer facing and back office role and is part of an Apprenticeship including Business Admin Level 2 NVQ, Technical Certificate and Key Skills if required.
Vacancy Description
1. To provide an efficient and courteous reception service
2. Maintain patient confidentiality
3. To set up and close down systems, telephones and alarm systems at start and end of say as required by rota
4. Deal with patients urgent requests in line with practise policy
5. To book appointments in line with the practise policy for GP’s, nurses and other healthcare professionals
6. To direct all communications from external agencies to other personnel in the practise
7. To ensure all messages and communications for GPs, nurses and dispensers are appropriately recorded.
8. To enter all appropriate data onto the practise clinical IT system in accordance with practise guidelines
9. Providing both GPs and nurses with information for surgeries, visits etc.
10. Recording and receipt of forms and payments from patients associated with the necessary insurance/medical works – advise patients on charge for non-NHS services
11. Provision of administration function associated with patient registrations as per practise guidelines.
12. Recording and receipt of patient comments, complaints and suggestions.
13. To attend and participate positively in staff meetings.
14. Ad hoc duties as required by aprtners or line management
15. Ensure waiting room and reception area is kept tidy.
16. To provide administrative functions to facilitate patient registration management.
To apply, please submit a CV and covering letter stating why you are keen to work towards and Apprenticeship in Business Admin to: jobs@isis-training.co.uk
Must be computer literate with good knowledge of Word and Excel. A good telephone manner is required. The role involves admin duties including ordering materials and hiring equipment, making hotel bookings, processing invoices, meeting and greeting customers.
Hours of work: – Monday to Friday, 9.00am to 5.00pm
